Member Experience

Our mission is to provide a seamless customer experience with tools and support available at the click of a button.

Helpful Digital Engagement

From the moment your customer becomes a Member, FIMC is there through every step of the process to provide support.

Digital Welcome Experience

FIMC's real-time digital welcome experience confirms onboarding and invites customers to log in to their account. Tips and reminders drive benefit familiarity and utilization.

Mobile-First Member Portal

The self-service Member Portal enables account management and benefits and claim access. Members can also access roadside digitally via the member mobile app or via our 24/7 call center.

Claims Made Easy

Filing a claim is fast and easy and requires only filling out a simple form with easily accessible documentation. Claim status and past claims can be tracked in the member portal.

Friendly Omnichannel Customer Service

Whether it's via the member portal, call center (USA), text chat or mobile app, we let members decide how they want to engage with our support team.

FIMC’s Member Experience

Members have access to their benefits from day one.
Check out our video to see how we provide relevant content and real value with our intuitive, digital-first member experience.