Member Experience

Our mission is to make the service experience easier and better for customers. Our member experience and digital engagement are insight led, delivering you optimum results. 

Turnkey Digital Engagement

From the moment your customer becomes a Member, FIMC’s digitally native, intuitive customer engagement engine delivers relevant content that provides real value and an exceptional customer experience, enabling them to fast-track their goals.

Digital Welcome Experience

FIMC's real-time digital welcome experience invites customers to log in to their account to personalize their member portal.

Mobile-First Member Portal

The Member Portal is a one-stop shop where members can mange their account, access benefits, get helpful, money-saving tips, play games, and quickly and easily file a claim.

Claims Made Easy

From filing and checking the status of a claim to accessing past claims, FIMC makes claims fast and easy.

Personalized Content, Powered by Automation

Dynamic trigger-based emails can dramatically improve conversion and lifetime value across the customer lifecycle.

Enhanced Gamification

Our proprietary games connect with members on a more emotional level, helping to activate affinity, deepen engagement and encourage loyalty.

Exclusive Offers

Send highly personalized surprise and delight offers to nurture and enhance customer lifetime value, test and learn, or realize immediate performance benefits.

Everything Members Need. Anywhere. Anytime.
From Any Device.

This one-stop shop allows members to make the most of their FIMC membership.


Easy Access to Benefits

Quickly and easily access benefits like roadside assistance, telemedicine, pet prescription discounts and more!


Claims Made Easy

File a claim, check the status of a claim, and access current and past claims activity all from one place.


Curated Offers & Promotions

Check out the latest personalized promotions and curated offers.


24/7/365 Customer Support

Customer assistance is just a click away.


Get Money-Saving Tips

Helpful advice to help save on everyday and unexpected expenses.


Manage Membership

Update account, add plans and manage your membership.

FIMC’s Member Experience

Members have access to their benefits from day one.
Check out our video on the right to see how we provide relevant content and real value with our intuitive, digital-first member experience.



We manage all the licensing with federal, state and provincial regulatory agencies.

Customer Service

Members speak directly with our customer service agents — anytime 24/7/365.


Claims are fast and frictionless. From start to finish, FIMC handles it all.


We uphold the highest standards of compliance, proven over decades with high-profile publicly traded partners.

We Handle Everything

From managing their account to making a claim and everything in between, members work with FIMC directly for every aspect of their membership.

Reporting, Data & Insights

Real-Time Sales Data

Channel partners get exclusive real-time access to omnichannel sales data and metrics.

Actionable Insights

Claims, servicing and engagement metrics and analytics give you actionable insights.

Leverage the Power of FIMC

Seamless Integration. Low IT Effort.

FIMC's flexible solutions make it easy for you to begin earning recurring revenue at scale.

Learn More

Turnkey Digital Transformation

Easily operationalize leading-edge, omnichannel customer engagement strategies.