FIMC is a strategic business partner that designs, deploys and administers consumer protection plans. These plans leverage technology and supplier relationships to customize plans and maximize the consumer value proposition.
Product Management
Product Development
- FIMC utilizes research and membership data to identify top financial needs of the mass market in the U.S. and Canada.
- FIMC sources a variety of benefits to create custom plans that have high value to consumers and are contextually relevant to channel partners.
Product Build and Launch
- Technology platform seamlessly integrates benefits from 30+ providers into custom plans.
- Plans are tested for customer acquisition, partner and supplier integration, member experience and claims prior to launch
- Configurable platform enables scale and optimization
Marketing
Digital Training at Scale
- Selling agents at channel partners have access to digital product training, digital selling tips and digital product information to maximize sales.
- Digital assets include video, presentations, online training modules, online chat and links to provide ongoing feedback.
Go-To-Market (Retail, Ecommerce)
- Lending consumer engage with channel partners in retail, online or via phone to submit and complete loan—FIMC products are offered as a complement to the loan and financed through consumer loan.
- Insurance consumers engage with channel partners online or via phone to purchase home or auto policy—FIMC products are offered as a complement and billed within policy payment or separately.
Member & Partner Experience
Member Service
- Members have access to plan and claims information 24/7 via online member portal or app.
- FIMC call center handles customer requests Monday-Friday and then team handles emergency claims/roadside requests 24/7 through its suppliers.
Channel Partner Account Management
- FIMC product and marketing teams engage with C-level channel partner executives to optimize product placement, develop new products, and ensure launch success.
- FIMC account management team engages with channel partners on ongoing basis to review business results and optimize sales.
- FIMC branch/channel partner service team manages field requests and reviews service and quality metrics with all channel partners.
Product Management
Product Development
- FIMC utilizes research and membership data to identify top financial needs of the mass market in the U.S. and Canada.
- FIMC sources a variety of benefits to create custom plans that have high value to consumers and are contextually relevant to channel partners.
Product Build and Launch
-
- Technology platform seamlessly integrates benefits from 30+ providers into custom plans.
- Plans are tested for customer acquisition, partner and supplier integration, member experience and claims prior to launch
- Configurable platform enables scale and optimization
Marketing
Digital Training at Scale
- Selling agents at channel partners have access to digital product training, digital selling tips and digital product information to maximize sales.
- Digital assets include video, presentations, online training modules, online chat and links to provide ongoing feedback.
Go-To-Market (Retail, Ecommerce)
- Lending consumer engage with channel partners in retail, online or via phone to submit and complete loan—FIMC products are offered as a complement to the loan and financed through consumer loan.
- Insurance consumers engage with channel partners online or via phone to purchase home or auto policy—FIMC products are offered as a complement and billed within policy payment or separately
Member and Partner Experience
Member Service
- Members have access to plan and claims information 24/7 via online member portal or app.
- FIMC call center handles customer requests Monday-Friday and then team handles emergency claims/roadside requests 24/7 through its suppliers.
Channel Partner Account Management
- FIMC product and marketing teams engage with C-level channel partner executives to optimize product placement, develop new products, and ensure launch success.
- FIMC account management team engages with channel partners on ongoing basis to review business results and optimize sales.
- FIMC branch/channel partner service team manages field requests and reviews service and quality metrics with all channel partners.